FAQS 

What areas do you service?

All Creature Comforts services a 5km radius from Lathlain with no extra travel charges.

We also service the 5-10km radius for an extra fee of $10 per visit, and the 10-15km radius for an extra fee of $20 per visit.

5km Radius includes:

Ascot, Belmont, Bentley, Burswood, Carlisle, Cloverdale, Como, East Perth, East Victoria Park, Kensington, Kewdale, Lathlain, Maylands, Mt Lawley, Perth, Rivervale, St James, South Perth, Victoria Park, Welshpool

 

 

 

Do I need to leave my house key with my pet sitter?

It’s your choice whether your leave a key with us. If you do provide us with a key, it will be locked in our safe, at all times when we are not at your property. If we can adequately care for your pets from outside your home with side gate access only, then this will do us just fine!
We want you to be 100% comfortable with your decision.

You should be relaxing on that holiday not worrying about your home!

 

If I give my house key to my pet sitter will it be kept safe?

If you choose to provide us with a key, it will be stored securely and kept away from your personal details.

When you provide us with a key, it will be locked in our safe, at all times when we are not at your property, and returned to you, when you are back home from holidays

If you do not choose to provide us with a key, please note that we charge a $10 fee for key collection / return if it can't be provided at the initial interview.

 

Do you have insurance and police clearance?

Unlike many of our competitors in the area, we are fully insured. All Creature Comforts is insured with GIO Insurance Australia, policy number SB93L04450.

It scares us to think that so many other pet sitters operate without insurance. This is so dangerous, as sitters are trusted with your home, pets and personal belongings!

National Police Clearance has also been undertaken by the owners to ease your mind.

Liz Halloran - Certificate No. 0191917 WA Police issued 18/03/2008

 

Are you a Registered Business?

Yes, we are a registered Business with an ABN. We have a Certificate of Registration of Business Name: Certificate Number BN11030690 expiring 04/04/2011. We also have an ABN and are registered for GST. Australian Business Number is 86 838 038 923

 

How do I pay for my services?

We accept payment by cash, cheque or direct deposit. All payment details will be on your invoice.

Please note that all accounts must be paid in full before you go away, no exceptions.

 

What happens if my pet becomes sick while I am away?

If we do find that your pet is ill, we will contact your preferred veterinarian immediately.

We will of course seek prior approval to do so when working through your personal service agreement.

 

What do I leave out for my pet sitter?

Please ensure there is sufficient food for the duration of our visits. If we need to buy food to get through your holiday, we charge a standard visit fee of $20 on top of the cost of the food purchased.

Other items to stock up on before you go away include: kitty litter, pet treats, medicine (if needed), grooming supplies and any other items your pet may need to be comfortable.

 

How far in advance do I need to book?

We would like at least 2 weeks notice for all bookings, however we understand that it is not always possible, and will attempt to accommodate you accordingly. Like all good things, we do get fully booked! Unlike other pet sitters, once we have enough bookings we stop taking them. This ensures your pets receive the highest standard of care.

During the lead up to holidays and Christmas, we need as much notice as possible to fit you in.

Please note that there is a $30 surcharge for all bookings taken with less than 48 hours notice.

 

Why is there a free initial consultation?

Our free initial consultation is needed to allow you to get to know us and for us to get to know you and your pets.

During the consultation we will discuss your pet’s individual needs and design a plan to suit your requirements.

This visit is a vital first step in gaining your pets trust and familiarising ourselves with your pet’s daily routine.